Shipping policy

Every Elyon creation is prepared in Dubai with meticulous care. For destinations outside the United States, it is entrusted to DHL Express VIP, our partner for transporting fragrances of such rarity across borders. Our perfumes are classified as Dangerous Goods (DG) due to their extraordinary oil concentration of 40% and their long aging process. This classification requires them to be handled under the strictest international aviation protocols, ensuring they travel with the same reverence with which they were created.

Delivery within the United States

Every order to a United States address is dispatched from the House's US warehouse. Delivery is complimentary and fully tracked to your door. Most orders arrive within 4–6 business days of dispatch. As these orders travel within the country, no customs duties or import taxes apply. We are not able to deliver to APO, FPO or DPO addresses.

Delivery within the UAE

Dubai: 1 business day. Other UAE emirates: up to 2 days.

International Delivery Timeframe

For destinations outside the United States and UAE, once your order is confirmed, your fragrance is released from our private atelier and prepared for DHL DG clearance. Delivery is typically completed within 3-4 business days after dispatch. Certain regions may require additional clearance, and in those rare cases, our team will personally intervene to ensure a smooth passage.

Gulf Region (Bahrain, Kuwait, Iraq, Oman, Qatar, Saudi Arabia): estimated delivery is up to 2 days after dispatch.

Shipping Costs

The true cost of shipping an international order under DG protocol is over $50 USD. As a gesture of care to our collectors, the House absorbs this expense in full, and delivery is complimentary on every order worldwide. We do this because we believe that access to rare beauty should never be hindered by logistics.

Customs & Import Duties

For orders outside the United States, each country sets its own rules regarding customs duties and taxes. In some cases, DHL will request payment from you directly before release. While these charges are not issued by Elyon and do not reach us, we honour them as part of your Elyon journey:

Should any customs duties or taxes be charged, Elyon will return their value to you as store credit.

This means that even obligations imposed by your own government transform into an investment in your next Elyon creation.

Assurance

From the moment your fragrance leaves our hands until it rests in yours, you are never alone. Every shipment is traceable, every step is monitored, and if any challenge arises, whether in transit, customs, or delivery, our team acts immediately to resolve it.

The Elyon Standard

Shipping Elyon is not the act of sending a product. It is the transfer of a legacy. Each order is treated as a private consignment, a treasure moving from Dubai’s vaults to your collection.

With Elyon, delivery is not simply transport. It is part of the experience. Secure. Reverent. Without compromise.

Kristan De Graaf

Founder of Elyon Dubai